Our website is owned and operated by Ovivo Wellness Limited, a company registered in England and Wales with registered number 7943651 and registered office at 30 Percy Street, London W1T 2 DB.
1.1 OVIVO collects the following information about you when you use this Website:
1.1.1 information that you provide. We may collect personal information (for example your name, email address and postal address) when you place an order to buy a product or register for our newsletter; and
1.1.2 information collected by us as you use the Website. OVIVO collects and stores information transmitted by your computer when you use the Website. This may include your IP address, browser data and information we receive from cookies (please see section 5 below).
1.2 We may use this information in the following ways:
1.2.1 to provide our service(s) to you as a user of the Website, including enhancing your user experience;
1.2.2 to process and fulfill your orders for our products;
1.2.3 to provide you with newsletters and other information about special offers or features of the Website which we think may be of interest to you and for related marketing purposes, if you have submitted your contact details to us for these purposes or otherwise provided your consent for us to do so;
1.2.4 for marketing third party products and services to you, if you have provided your consent for this;
1.2.5 to ensure that content from the Website is presented in the most effective manner for you and your computer;
1.2.6 to notify you about changes to our products and/or the Website; and
1.2.7 to help diagnose problems with our server and to administer the Website; (together the “Purposes”).
2.1 By using the Website and submitting information, you consent to:
2.1.1 the collection and use of your personal information by us as described in section 1 above;
2.1.2 the sharing of your data with third parties in accordance with section 3 below; and
3.1 We may disclose your personal information to third parties in the following circumstances only:
3.1.1 for marketing purposes provided always that you consent to us sharing such data with third parties by notifying us via the Website or in other communications (e.g. by ticking the relevant box(es) on the Website at the point of registration);
3.1.2 to service providers who manage aspects of our operations (for example third parties who provide technical services to the Website) in connection with the Purposes;
3.1.3 if OVIVO or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
3.1.4 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or
3.1.5 to protect the rights, property, or safety of OVIVO or Website users (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
4.1 You will only receive marketing communications from us and/or third parties if you have consented to this when you provided your contact details to us (or if you have otherwise submitted your consent to us for these purposes).
4.2 You have the right to ask us not to use your personal data for marketing purposes. You can request that you stop receiving information from us at any time by emailing [email protected].
5.1 We may collect information about your computer including your IP address, operating system and browser type for system administration and to report aggregated information. This is statistical data about your browsing actions and patterns and does not identify you individually.
6.1 All information you provide to us is stored on a secure server. Where we have given you (or where you have chosen) a password or other data which enables you to access certain parts of our Website, you are responsible for keeping this password and any other identifier confidential and we strongly recommend that you do not share your password or other identifier with anyone.
6.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we receive your information, we use strict procedures and security features to try and prevent unauthorised access. Agents or contractors who in the course of providing services to OVIVO have access to information which you give to us are required to keep that information secure and confidential and are not permitted to use it for any purpose other than to carry out the services which they are performing for OVIVO.
We do not disclose identifiable information about individuals to our advertisers or sponsors but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, men in London). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ and sponsors’ wishes by displaying their advertisement to that target audience.
You have a right to access information held about you and you can do this by emailing [email protected]. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. We will endeavour to send you the information (as held by us) within 30 days. You can also request us to correct any factual inaccuracies in that information or delete any of that information from our records.
As you may be aware, recent legislation requires websites to gain visitors’ consent to use certain cookies. We’re working to implement appropriate changes to our website as soon as possible.
What are cookies?
A cookie is a small text file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our site to you and it won’t harm your computer. More information about cookies can be found on allaboutcookies.org. When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as OVIVO is not responsible or liable for their privacy practices. How can you manage your cookies? The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.
However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works and you may not be able to buy products from our shop. For example, if your browser is set to disable ‘session’ cookies, although you will still be able to view our public website, you won’t be able to log on to Your Account.
More information about how to disable cookies, visit allaboutcookies.org